Privacy Policy
Guiding Stars Academy
Last updated: May 2024
Guiding Stars Co. Pty Ltd (collectively referred to as “Guiding Stars”, “us”, “we”, or “our”) understands that privacy is important. We respect your privacy and are committed to providing a safe and comfortable environment for our users. This Privacy Policy outlines our practices in how we collect, use, and disclose Personal Information and Usage Information through our website www.guidingstars.com.au (the “Website”), the relevant applications and services in person or via phone. This Privacy Policy also tells you about your rights, and how you can review and correct your Personal information. Guiding Stars treats this kind of information with the highest degree of diligence and prudence. Unless otherwise stated, Guiding Stars will not disclose or provide your information to Third Parties without your prior permission.
It is important that you read this Privacy Policy to understand and is fully aware of how we collect and why we are using your data. By using our Services, you agree to the collection and use of information in accordance with this policy.
DEFINITIONS
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Cookies: Small piece of data that are issued to your computer that stores and sometimes track information of your website usage.
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Personal Information, or Personal Data: Data that is used to identify an individual. Often involves sensitive information such as, but not limited to age, name, postal address, email address, date of birth, gender, payment details for transactions, etc.
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Usage Information, or Usage Data: Data that is collected automatically through the use and visit of our Website or our Service.
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User Account: Includes your username and account password that is created by you.
1. USER ACCOUNTS
For effective communication and child progression updates, parents or guardians may create an account with the appropriate applications. Under no condition will Guiding Stars share any of your information with another individual, business, or government body, unless we are required to respond to court orders, subpoenas, or other legal processes.
2. COLLECTION OF INFORMATION
We may collect specific Personal Information and Usage Information directly from you through your use of our Service, Website, applications, or other forms of verbal or written correspondences with us. These may include signing up to our mailing list, filling in forms, making an online booking, sending an enquiry through the website/phone/emails.
Details provided upon our Website (on feedback/interest/enquiry forms) or verbally through the phone or in person are all voluntarily provided by you. You have the right to refuse and not provide such information at any time. Failure to provide the requested data may mean that we are unable to provide our service to you effectively.
3. TYPES OF INFORMATION COLLECTED
We may collect, use, store and transfer different kinds of Personal Information and Usage Information when you visit our website and services in person. Other sensitive personal information provided are treated with care. This sensitive information includes and are not limited to:
(a) Personal information
• Your full name;
• Your email address;
• Your contact number;
• Your address;
• Your child’s full name;
• Your child’s gender;
• Your child’s age or date of birth;
• Your child’s profile with areas of concerns and development progress;
• Your child’s booking times and sessions;
• Photos or videos of your child;
• Your payment details (including credit card information);
• Comments or feedback
(b) Usage Information
• Internet Protocol (IP) address;
• Time and date of access to the Service;
• Booking history;
• Page interactions and length of interactions;
• Cookies;
• Diagnostics;
4. HOW INFORMATION IS COLLECTED
Direct interactions: You may provide personal data when interacting with us on our website, through social media platforms, phone or email. This could include data provided to us when you:
• Make an enquiry through our website;
• Give us feedback;
• Create an account through the relevant applications;
• Subscribe to our services or publications;
• Request marketing materials to be sent;
• Interactions on Social Media such as Instagram and WeChat;
• During the usage of our Services for promotional purposes;
Automated interactions: As you interact with our Website, technical data that your browser sends may be automatically collected.
Using Cookies: We may use Cookies to keep track of your visit and use on our Website to ensure your experience is simple and meaningful. This information is only used to support internal operations that improve navigation and to provide an effective display of information to you. Most web browsers automatically accept cookies, but if you do not want information to be collected through the use of Cookies, simply change your browser settings to block cookies on the particular site. If you do not accept cookies, you may experience inconvenience when using our Website and may not have full advantage of our Website.
5. STORE AND USE OF INFORMATION
Our Services may include collecting information for feedback and improvements. We will only use your Personal information for the purposes that it was collected for – to provide service to you and your child. Information we collect is stored with Guiding Stars and its relevant application providers. Data collected are stored in a safe and secure drive and/or locked away securely with limited access.
We do not sell any Personal Information you provide to us to any third parties. We also do not allow any third parties to collect, edit, sell or distribute your personal information for free.
We may only use Personal Information for legitimate business purposes:
• To register you and your child as a client to our Service for profile creation;
• To enable us to provide our services and customer support to your and your child;
• To notify you of changes to our terms and conditions or Privacy Policy;
• To maintain and enhance our website, services, applications and experiences with statistical data;
• To provide updates on our Service and general information on new or special offers or announcements via newsletter or marketing emails which you have consented to, unless you have not opted in to receive such information;
We may use your Personal Data to contact you for the following purposes:
• To enable us to contact you with general or personalised updates, concerns and bookings;
• To update or cancel bookings made with Us;
• To consult with your and communicate effectively the goals of your child and family;
• To request for feedback on our services via phone, email or online;
You may opt out of receiving any, or all of these communications from us by following the unsubscribe button or emailing us at info@guidingstars.com.au with your request.
We utilise a variety of third-party providers for general operations, meaning your information may also be stored and managed with the third-party providers we engage. Please also refer to our third-party provider’s Privacy Policy along with Guiding Stars’ Privacy Policy as we work together to provide security and management of sensitive information.
• Storypark - https://main.storypark.com/privacy-policy
• Wix - https://www.wix.com/about/privacy
• Microsoft - https://privacy.microsoft.com/en-gb/privacystatement
• Splose - https://splose.com/privacy-policy
6. DISCLOSURE OF YOUR PERSONAL INFORMATION
Your privacy is important to us, which is why we do not sell any Personal Information you provide to us to any third parties. We take precaution to ensure all personal data are stored safe from theft or disclosure.
We may provide Personal Information and Usage Information our future subsidiaries, our working partners or service providers (herein referred to as “Partners”) or affiliated companies (collectively, the “Affiliates”). We will not disclose any personal data and enterprise information to any third party without the authorisation and consent from you, with exceptions below:
7. INFORMATION SECURITY
Guiding Stars aims to protect your Personal Information whilst maintain its quality to information security. To achieve this, we limit access to your Personal Information to those who have genuine business purposes. We ask that you do not disclose any sensitive Personal Information (i.e. date-of-birth, social security numbers, etc) on our Service or website, or to us. Guiding Stars has security measures in place to ensure data safety to ensure your information is not lost, abused or altered (data encryption & back-up). Please keep in mind that there are no perfect security measures when disclosing any information online, our team will do their best to ensure your information is safe and secure from hackers, malware and cybercrime.
All user accounts are protected with personalised usernames and passwords. It is not advised to share your username and password with any other individual. You are responsible and liable in ensuring the security of your login details and disclosure of such details to others. You agree to immediately notifying us of any unauthorised use of your account and/or any breach of security. Our team will investigate within 14 working days.
Payments
We may provide paid products and/or services through our applications, where we use third-party services for payment processes. We will not store or collect your payment or credit card details, unless otherwise agreed upon with you. That information is provided directly to our third-party service providers where the use of your Personal Information is governed by their Privacy Policy. The Payment service providers who we work with are:
8. YOUR LEGAL RIGHTS
Under the Australian Privacy Principles (https://www.oaic.gov.au/privacy/australian-privacy-principles/) and General Data Protection Regulation (GDPR - https://gdpr-info.eu/), you have the rights to:
• Access to your Personal Information at request;
• Correct your Personal Information at request;
• Erase your Personal Information at request;
• To object processing of your Personal Information;
• Have a copy of your Personal Information on record;
• Opt-out of disclosure and consent of your Personal Information;
9. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
If you would like to review or update your Personal information that you have previously provided to us, you may contact us with the details outlined in the “Contact Us” section below.
You have the right to delete your account within the relevant applications such as Storypark. Otherwise, you can contact and ask the Guiding Stars team to delete your account information for you. Account deletion will be processed within 14 working days from initial contact.
10. INTERNATIONAL DATA TRANSFERS
Our operations are supported by a network of third-party service providers for payment and customer service purposes. Your Personal Information and Resource Materials will be stored in your respective local servers in either your country, Australia, or United States of America. By using our Website and Service, you consent to have your Personal Information being transferred to other countries, including countries that have different data protection policies than your own country.
11. COMPLAINTS
You have the right to file a complaint at any time to the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) if you believe that we have mishandled the collection, use and disclosure of your Personal Information. However, we would appreciate the chance to deal with your concerns before you approach the OAIC, so please contact us first using the information in the “Contacting Us” section.
12. UPDATES AND CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise this Privacy Policy at any time. Changes to the Privacy Policy will be posted on our Website and take effect immediately as per the “Last updated” period at the top of this page which indicates when this Privacy Policy was last revised. By using our Service, you consent to the collection and use of your Personal and Usage Information in compliance with the revised Privacy Policy. If you do not accept such revisions, you must immediately discontinue using our Service.
13. CONTACTING US
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@guidingstars.com.au
Mail: Guiding Stars Academy
Unit 6/111 Boundary Street, Peakhurst
NSW 2210 Australia
Please do not include sensitive information in your emails to us as email communication are not always secure.